# Troubleshooting Follow these steps for a quick resolution: 1. **Check your internet connection**: Ensure your device has a stable and active internet connection. 2. **Verify VPN client permissions**: Make sure you have granted the necessary permissions to the VPN client in your device settings. 3. **Check regional restrictions**: Some regions may have restrictions on certain protocols. For example, WireGuard is blocked in Russian Federation, Iran, and other locations. 4. **Create a new configuration:** If you're facing persistent troubles, create a new configuration. Start afresh to ensure a clean slate for your VPN settings. 5. **Contact our support team:** Connect with our dedicated support team on [Telegram](https://t.me/DeGuardVPN_support) or [Discord](https://discord.com/invite/agv3a9wGUn) chat. They're ready to assist you in resolving any configuration challenges. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.deguard.io/product-guide/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.